Design a simpler customer experience.
Customers are busy people. If you put any barriers in their way they leave. This is why we build mobile software that retains as well as entertains.
Build a thriving app with this FREE guide
Mike Adamson
Head of Systems and Analysis
"Our users have a challenging lifestyle, often on the move. We wanted to develop a valuable and convenient tool for them to benefit from every day, and it was vital we partnered with a company that got this vision."
Andy Pennock
Group Operations Director
"Some days, more than 80% of our bookings are through the app. Veezu is successful because it delivers great customer experience, and the Pocketworks team really help with that."
Zero to six million mobile taxi bookings a year?
£80m in revenue. 81% automation. 170,000 monthly users.
Prototypes to help hotel customers travel light.
Virtual Reality. Mobile Wallet. Uber Integration.
"One of the biggest challenges our clients face is discovering customer pain points. Once you understand those, it's much easier to design a solution that meets their needs."
Anna, Digital Product Designer
Three ways to make better customer apps
User Research
Ever wondered how your customers think? User research helps you find the answers. It enables you to understand the pain points and desires of your customers. Our UX team carry out user interviews, focus groups, surveys and other research activities. All this awesome insight improves the design of your product.
Service Design
Your service offering starts before your app is downloaded, and continues after customers use your app. We look at the big picture so we can be sure everything fits together nicely and customers have an easy time interacting with your business. We'll take a good look at what you're doing and design a service that puts customers at the centre.
App Design
You know when you're using a well-designed app. It feels simple. Delightful, even. It anticipates your next move and still works even when you have flakey phone reception. Our UX and UI team care about these things. And because we're mobile specialists, we know how to design an app that feels like an app should.
More case studies for consumer app
Case Study Veezu
Scaling taxi bookings from zero to 9 million a year
Case Study Energenie
We helped Energenie make 10,000 homes smarter
Case Study Travelodge
Co-designing a faster booking experience with Travelodge
Case Study ASDA
Increasing customer loyalty with ASDA's first app
Case Study Toucan