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User Research

Find new opportunities to solve customer problems and design solutions that resonate.

User Research - Pocketworks

1.2M

App installs per year

24M

Yearly mobile transactions

£140M

App revenue / Savings

Make evidence-based digital product decisions

We help you conduct robust user research to gain insight into your customers and inform your digital product strategy.


Pocketworks Testimonial Client

"Our users have a challenging lifestyle, often on the move. We wanted to develop a valuable and convenient tool for them to benefit from every day, and it was vital we partnered with a company that got this vision."

Pocketworks Testimonial Client

"Some days, more than 80% of our bookings are through the app. Veezu is successful because it delivers great customer experience, and the Pocketworks team really help with that."

User Research Thoughts



£80m in revenue. 81% automation. 170,000 monthly users.
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Zero to six million mobile taxi bookings a year?

£80m in revenue. 81% automation. 170,000 monthly users.

Find out how

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Prototypes to help hotel customers travel light.

Virtual Reality. Mobile Wallet. Uber Integration.

Learn more

Virtual Reality. Mobile Wallet. Uber Integration.

What we stand for

We're not here to just build "another app". What gets us out of bed is making an impact, creating software that people appreciate, and helping your organisation get meaningful outcomes.




Quote By Anna - Pocketworks



"One of the biggest challenges our clients face is discovering customer pain points. Once you understand those, it's much easier to design a solution that meets their needs."

Anna, Digital Product Designer