User Research

Find new opportunities to solve customer problems and design solutions that resonate.

1.2m
App installs per year

13m
Mobile transactions per year

£120m
App revenue or savings

Make evidence-based digital product decisions

We help you conduct robust user research to gain insight into your customers and inform your digital product strategy.


"Some days, more than 80% of our bookings are through the app. Veezu is successful because it delivers great customer experience, and the Pocketworks team really help with that."
Andy Pennock
Group Operations Director
"Our users have a challenging lifestyle, often on the move. We wanted to develop a valuable and convenient tool for them to benefit from every day, and it was vital we partnered with a company that got this vision."
Mike Adamson
Head of Systems and Analysis
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Zero to six million mobile taxi bookings a year?

£80m in revenue. 81% automation. 170,000 monthly users.

Find out how

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Prototypes to help hotel customers travel light.

Virtual Reality. Mobile Wallet. Uber Integration.

Learn more

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What we stand for

You'll quickly realise that we're not here to just build "another app". What gets us out of bed is making an impact, creating software that people appreciate, and helping your organisation get meaningful outcomes.







"One of the biggest challenges our clients face is discovering customer pain points. Once you understand those, it's much easier to design a solution that meets their needs."

Anna, Digital Product Designer